Shipping & Delivery
Who delivers your orders?
We work with reliable carriers, including PostNL, bpost and DHL, to deliver our orders.
Which countries do you ship to?
We currently ship to the Netherlands, Belgium and Germany.
Is your country not listed? Please contact us at info@estseven.com.
How much does shipping cost?
Orders of € 75 or more qualify for free shipping to every country we deliver to. For orders below € 75, shipping costs depend on the destination:
| Country | Shipping below € 75 | From € 75 | Delivery time |
|---|---|---|---|
| The Netherlands | € 3,95 | Free | Next working day |
| Belgium | € 8,95 | Free | 2 to 3 working days |
| Germany | € 8,95 | Free | 2 to 3 working days |
You will always see the shipping costs at checkout before confirming your order.
When will my order arrive?
Orders placed on working days before 15:00 are dispatched the same day. In The Netherlands your parcel will arrive the next working day; if you order later, it will arrive on the second working day. Delivery to Belgium and Germany takes 2 to 3 working days.
Delivery times may vary during busy periods, public holidays or sales.
Will I receive a Track & Trace code?
Yes. Once your order has been dispatched, you will receive a shipping confirmation with a Track & Trace code to follow your parcel.
Do I need to sign for delivery?
A signature is not usually required. This may vary by carrier and destination.
What happens if I am not at home?
If you are not at home when delivery is attempted, the carrier will usually try again or deliver your parcel to a nearby collection point. You can follow your shipment's latest status through Track & Trace.
My order arrived damaged. What should I do?
Contact us within 48 hours of receipt at info@estseven.com and include photographs of the damage if possible. We will find a suitable solution as quickly as we can.
Can I cancel my order?
We process orders as quickly as possible to ensure prompt delivery. If you would like to cancel, please contact us as soon as possible at info@estseven.com.
If your order has not yet been processed or dispatched, we will try to cancel it free of charge. Once it has been processed or dispatched, cancellation is no longer possible. You can then exercise your statutory right of withdrawal and return the order after receiving it.
Can I change my delivery address?
Please contact our customer service team as soon as possible at info@estseven.com. Once an order has been processed or dispatched, we may no longer be able to change the delivery address.