Returns & Exchanges

How do I return an order?

Is your order not quite what you expected? We are sorry to hear that, but you are welcome to return it.

At EST'SEVEN, you have a 14-day cooling-off period starting the day after you receive your order. Let us know within this period that you wish to cancel your purchase; you do not need to give a reason. Then send your order back within 14 days of notifying us. To help us process your return correctly, please have your order number or proof of purchase ready.

For information about returning your order, contact our customer service team at info@estseven.com.

Please note: we process returns only when items are returned in their original condition, unworn, unwashed and with their original labels and packaging, insofar as reasonably possible. Damaged, worn or washed items may be refused.

The customer bears both the cost and the risk of the return shipment. We therefore recommend sending your return with Track & Trace and keeping your proof of dispatch.

Returns are usually processed within 10 working days of receipt. The refund deadline stated below still applies.

Will I receive a full refund?

Yes. If you cancel your purchase, we will refund the purchase amount including the shipping costs you paid for your order, using the same payment method as the original order. If you return only part of your order, the original delivery costs will not be refunded. You are responsible for the cost of sending the parcel back to us.

We will issue your refund no later than 14 days after you notify us that you wish to cancel your purchase. We may withhold the refund until we have received the items or you have provided proof that you have sent them back, whichever happens first. Depending on your bank or credit card provider, it may take a few working days for the amount to appear in your account.

Please note: you are responsible for the cost of returning an order.

Can I exchange an item?

Yes. If you would like a different size or colour, contact our customer service team at info@estseven.com. We will be happy to help.

Can I return sale items?

Yes. The same cooling-off period applies to sale items: let us know within 14 days, starting the day after receipt, that you wish to cancel your purchase. Then send the items back within 14 days of notifying us. The same return conditions apply.

What should I do if my order is incorrect?

We will resolve this for you as quickly as possible. Contact us at info@estseven.com with your name, order number and a clear description of the issue. We will help you as soon as possible.

Can I return my order as a letterbox parcel?

Yes. Please bear in mind that you are responsible for the shipment until we receive your return.

Unfortunately, letterbox parcels can sometimes go missing. Without proof of dispatch or a Track & Trace code, we cannot offer a refund or compensation for a missing return.

We therefore recommend returning your order as a tracked parcel and keeping your proof of dispatch safely.

Model withdrawal form

You may use the form below to withdraw from your purchase. This is optional: an email to info@estseven.com clearly stating that you wish to withdraw is equally valid.